There are three words that describe Zammad perfectly: intuitive, quick, and easy. The switch has definitely paid off: Zammad offers us more possibilities than we originally expected!

This is the only Customer Support team I like calling. At Zammad, you always have a knowledgeable employee on the phone who is friendly and competent and acts quickly. This is really personal and makes an enormous difference!

Zammad is intuitive, clean, and provides great structure. This allows us to focus on what is most important: the customer.

Our IT helpdesk has been working with Zammad for a long time. Now, Zammad is also helping other organizational units of the administration to advance the digitization of internal processes and, for example, to digitally process and document requests/orders to janitors, building management, personnel management, or even time recording.